Please carefully read the following Terms and conditions before ordering on www.rbhrw.cn. By accessing this Site, you agree to be bound by these Terms and Conditions.
These Terms and Conditions may be updated. Accordingly, you should check the date of the Terms and Conditions (which appear at the end of this document) and review any changes since the last version (if at any time you do not agree to these Terms and Conditions, please do not use this Site).
Prices shown on the site are in U.S. Dollars (USD). Please note, any other currency will automatically be converted to the U.S. Dollars when paying via PayPal.
Manufacturing time for each item is based on approximate estimate deriving from our experience. As far, as most of our products are made in custom sizes and often additionally customized according to the particular customer wishes, there are a lot of factors that can influence the fabrication dispatch. We are carefully monitoring the quality of our products which sometimes can result in delay caused by remakes. Hence, if the order required for the certain date, the claims concerning terms are admitted only if the date for your particular order got approval before the payment. Another option is to buy fixed size costume when available.
We also have some pre-manufactured items in stock; please check the size charts and learn more about fixed size option.
Distant make-to-order is our company’s unique proposition. We fall over backward to produce things that fit you perfectly well — and in most cases we do succeed. That’s why we accept claims concerning misfits, but please be ready to provide us proofs of the accurate measurements in the form of photos with the tape measure attached. In case of our mistake, we will either remake the item or refund. In case of customer’s mistake, he/she will have the opportunity to buy the remake for the 50% of the price approximately. In both cases the initial product should be sent back to the Company.You have 3 days to change your order data, such as sizes, colors etc. For urgent orders starting date of work is the date when both payment and full color and measurements information have been received.
We provide tracking numbers upon request.We ship worldwide via standard international airmail. Delivery takes 16-21 days to the most of the countries. Shipping to Italy, Spain, Australia, New Zealand, Mexico, Central America, South America, Africa and China may take longer, up to 4 weeks. Also, the shipping time can be increased considerably due to the customs clearance, postal service errors, and force-majors.If your order should be delivered by a certain date — please contact us prior to purchase, otherwise, your order will be dispatched by standard local mail. Also be sure to provide the date of your deadline in the comments to your order.No claim will be admitted in case of the wrong address, an absence of the recipient at the stated address at the time of delivery, unclaimed parcels. In such cases, the order will be sent to you again at your expense.
Please, be aware that taxes or customs fees aren't included in the prices at our site. According to the world's practice of internet trading, the responsibility for customs clearance charge rests with the customer and shop doesn't refund such charges. We'll do our best to help you with customs issues if any occurs (i.e. provide papers and invoices).
EU customers: please, inquire duty-free importation limit, taking into consideration that your order would be shipped from the outside of the European Union.
Please note, that we use your PayPal address as shipping address by default. If your shipping address differs from the address specified in your PayPal account — please contact us.
Fencing, medieval reenactment as well as other allied subjects of activity are connected to a certain risk of injuries. The Company declines all responsibility for any traumas done to oneself or to the third person along with any material or consequential damage impaired during the products usage. We admonish that all acts with armor, weapons or their components have to be performed before designated person who is accredited to supervise outfit’s conformance to the standards of the particular event and is responsible for safety.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
4200 North Holton Ave, #500attention toArmstreet LLC, A033Milwaukee, WI53212 USA
No custom sized products returns will be accepted, except the reasons described below:
You have to notify us about your plans to return your items by email email@example.com in 3 days after package received and ship it to return address in a resalable condition, i.e. in original inner packaging, unused, unwashed and complete with their original labels. We reserve the right to refuse a refund or remake for items returned that are not in a resalable condition.
Please note, shipping charges and shipping protection are non-refundable.
In the case of our mistake, we refund the money after receiving the return, or after providing a valid tracking number. Refund your money may take up to seven working days to credit the purchaser's account.
Please note, any items with custom modifications and any items from the Closeouts cannot be returned or exchanged.
With paying some extra while processing your order checkout you can choose to be covered by Advanced Shipping Protection Plan.
With Advanced Shipping Protection Plan you'll have extra privileges stated below:
Difference in the bodily constitution of the customer and of the model at the photo can lead to the difference in the appearance of the article due to the shift in proportions. Color shade of the fabric and furniture can slightly differ from photos at the site. That can be the result of either camera and screen color rendition distortion, or certain color shades variation under fabric coloring and trim fabrication.
Please note, steel thickness specified in the description of any armor is the thickness of the original sheet metal, rather than the finished product. Say, a helmet made of 2 mm (14 ga) steel has a thicker dome - about 2.1 mm because of the hammer hardening process, but at the edges its thickness varies within 1.8 mm. This effect is entirely natural when it comes to both cold and hot forging, plastic deformation of the metal changes its crystal structure and results in redistribution of the material from the edges to the areas most prone to impacts and damages.
Creating an account on www.rbhrw.cn you agree that your newsletter subscription will be created and you’ll be contacted the way we contact our other subscribers. You may always unsubscribe from our newsletters with a link in the bottom of each promotional email.
Subscribing to our newsletters, you allow us to create an account for you, which will contain the information you provided (email, name etc.) and the information about your interactions with our website (orders history, wish list, measurements etc.)
We do not transmit our clients' data to the third person unless otherwise required by law or necessary to resolve an issue with your order or produce it. The financial information is held only at the servers of payment billing performing companies (currently it is PayPal) and is secured in accordance with their internal security policy